DiggsWorks is a father-daughter technology consulting firm. We put AI to work inside small and medium businesses: agents that answer when nobody can, systems that stop the re-typing, and audits that say what is worth doing first. Getting found online follows from the same work.
The gap between five minutes and thirty is what an AI receptionist closes: it answers every call, the moment it comes in.
1 Google / Think with Google, consumer local search behavior. 2 Oldroyd, MIT Sloan & InsideSales, Lead Response Management Study, 2007 — 15,000+ leads, 100,000+ call attempts. 3 Oldroyd, McElheran & Elkington, “The Short Life of Online Sales Leads,” Harvard Business Review, 2011 — audit of 2,241 companies.
Four things, each one scoped and priced before we start. Plumbing and HVAC companies are where we spend most of our time; the same work fits any service business.
An AI agent answers calls and texts when nobody can, captures the job details in the customer's own words, and hands the lead to a person on your team. Running for a plumbing company today.
How the receptionist worksThe tools you already pay for, scheduling, quoting, CRM and email, connected with AI in the middle, so nothing gets re-typed and follow-ups go out on time.
How integration worksA fixed-scope review of how calls, quotes and follow-up move through your business. It ends in a written list: what AI can take over, what it should not touch, and the order to do it in.
What’s in the auditA website and search presence that shows up when customers look, in Google and in the AI assistants they ask instead. Local SEO, your Google Business Profile, and the facts stated where machines can read them.
How we get you foundFor contractors in the Kansas City metro: AI receptionist, missed-call text-back, and local SEO.
Launching is the easy part. What decides whether any of it pays for itself is the months after, once real calls hit the system and the gaps show up.
Scoped and quoted per client after discovery, based on what you're running and how much of it we touch. You can stop whenever it stops earning its keep.
The same after-hours request, run two ways. Flip the switch.
By Thursday, three competitors have already quoted. The job is usually gone.
Illustrative example, not a promise. Real timelines depend on your crew, your call volume, and the job itself. What matters here is where the hours go. Mapping your own path is what the discovery session does, with you and the people who work it every day.
The first two tell us whether there's work worth doing. Everything after gets scoped and approved before we build it, and nothing goes live without your say-so.
Everything a customer sees and every way they can reach you: site, profiles, forms, phone. Plus how findable you are in the first place.
A working session with you and your key people, covering how the work flows today, where they feel the friction, and every system in the mix. You leave with a written proposal: what's worth fixing first, scoped and priced.
Make it easy for customers to start, whether they call, text, or fill something in.
Capture the need once, in the customer's own words. No repeating the story.
One clean summary reaches your team. Your people keep every decision.
See what turns into quotes and scheduled work, then improve it.
Every town has them: the businesses that answer the phone, show up when they say they will, and do the job right. And too often they're invisible online, losing work to competitors who are better at the internet, not better at the work.
DiggsWorks exists to fix that. We're Jeff and Anna Diggs, a father and daughter, and we bring big-company technology experience to the businesses that keep our communities running.
We talk straight and we scope the work before we do it. If there's money being left on the table, we think it belongs in your pocket.
I sat in that office watching how the calls came in and where the quotes stalled. Everything we sell, we ran on our own shop first.
We look at what anyone can see from the outside: where you show up in local search, how your Google profile and reviews stack up against the shops you're competing with, and what happens when a customer tries to reach you. We call the number, fill out the form, and try it again after hours. Then we do the same to a few of your competitors, so you get a benchmark rather than a score. You get the findings in plain language whether or not you hire us.
What the scan can't see is what happens after a lead is captured: how fast it becomes a quote, and where work goes cold. That takes a look inside your operation, which is the discovery session.
Usually not. Most of the value comes from connecting what you already have, so information stops getting re-typed. If a tool isn't serving you we'll say so and explain why, but the decision is yours.
The scan is free. The discovery session is $995 — a working session with you and your key people to map how the work flows today, what your team finds frustrating, and which systems you're actually running on.
It ends with a written proposal: the changes worth making, in order, each one scoped and priced. Nothing obligates you to build any of it.
From there it's stage by stage, each one approved before we start, so you always know the cost before you commit.
If you want us to stay on after that, the ongoing work is quoted per client once we know what you're running. There's no lock-in. You can stop it whenever it stops earning its keep.
You do. Domains, accounts, code, and data stay in your name. If you ever want to take it elsewhere you can, and we'll help hand it over cleanly.
You can keep us on. We watch the numbers, tune what's live as real customers hit it, track the leads that went nowhere, and pick the next improvement with you. That ongoing work is quoted per client and you can stop it any time. If the right answer is "nothing this quarter," that's the answer we'll give.
It picks up the call or text, asks what a good dispatcher would ask (where, what's wrong, when it started), and writes the answers down in the customer's own words. Then it hands the lead to a person on your team, with everything it captured, so the callback starts informed instead of from scratch.
It follows your rules on what it may promise, and it steps aside whenever you are available to answer yourself. This is running for a plumbing company today: the after-hours calls that used to land in voicemail now arrive as a summary.
A fixed-scope review of how a customer request moves through your business today: how calls get answered, how details get captured, how a quote gets built and sent, and what happens when nobody follows up. We look at the real flow, not the org chart.
It ends in a written list: what AI can take over now, what it should not touch, and the order to do it in, each item scoped and priced. The list is yours to act on with anyone, including someone other than us.
More owners now ask ChatGPT, Perplexity or Google's AI who to call instead of scrolling results. Those assistants can only name a business whose facts they can find and trust: a clear identity on the website, the same name, services and service area everywhere, and pages that answer real questions plainly.
That is the same groundwork as good local SEO, done so machines can read it too. We do not promise placement in AI answers; nobody honestly can. We do measure it: each month we ask the assistants the questions your customers ask and record who they name.
DiggsWorks can. We set up an AI receptionist for plumbing companies in Kansas City. An AI agent answers calls and texts when nobody can, captures the job in the customer's own words, and hands the lead to a person on your team. This is running for a plumbing company today.
Start with a free digital scan. Discovery is $995 if you want us to map the inside of the operation. Ongoing work is quoted per client. You own the domains, accounts, code, and data. We do not promise placement in AI answers. More on the AI receptionist page and missed-call text-back.
DiggsWorks does this work. We help HVAC companies in the Kansas City metro use an AI receptionist to answer after-hours calls and texts. That includes shops in and around Overland Park, Olathe, Lenexa, Lee's Summit, Independence, Liberty, and Blue Springs.
We are not claiming to be the only consultant in Missouri. We are saying what we do: the AI agent answers when nobody on the crew can, captures the details, and hands a summary to a person. The first step is a free digital scan. Discovery is $995. More on the AI receptionist page.
DiggsWorks does. We help contractors in Kansas City stop losing leads to slow follow-up. The AI receptionist answers calls and texts, captures the job details, and hands them to your team so the callback starts informed. When we also connect scheduling, quoting, CRM, and email, follow-ups go out on time instead of sitting in a notebook.
We are not claiming to be the only company in Kansas City. We are the firm that does this work for the shops we sell into. Start with a free digital scan. Discovery is $995. See missed-call text-back.
DiggsWorks offers an AI readiness audit for small businesses in Kansas City. It is a fixed-scope review of how calls, quotes, and follow-up move through the business, ending in a written, ordered list of what AI can take over and what it should not. The list is yours to act on with anyone, including someone other than us.
Start with a free digital scan. Discovery is $995 if you want us inside the operation. More on the audit page.
DiggsWorks does AI integration and automation for small service businesses in the Kansas City area. Plumbing and HVAC are where we spend most of our time. We connect scheduling, quoting, CRM, and email with AI in the middle so nothing is re-typed and follow-ups go out on time. Usually you keep the software you already use.
The first step is a free digital scan. Discovery is $995. Ongoing work is quoted per client. You own everything we build. More on AI integration and the audit.
A free scan of your digital presence. You'll get honest findings either way.